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The team at Anchored Walls takes the well-being of our customers and our team members very seriously. To find out what we're doing to help keep you safe during this time, please visit this page that has more information about how our team is taking a cautious approach to the coronavirus (COVID-19) situation.
To our valued customers,
Like many of you, we have spent the last week learning about the coronavirus (COVID-19) and its impact on the world. The well-being of our customers and our team members is our priority.
As a business with multiple crews, our crews typically work in two-person teams. We have equipped our vehicles with hand sanitizing stations. We have asked our team members not to shake hands with customers and keep a distance of 6'. At this time, we are trying not to lay people off from work. We do not want to add to the financial burdens that other sectors of the country are facing. If we all work together safely, we can all get through this.
We want to assure you that we are taking precautionary measures to maintain a healthy workplace to prevent the spread of any illness. We have provided the CDC's best practices to our team on how to avoid exposure, including:
We have taken the extra steps of stagger our crews every 15 minutes, so they are the only crew loading up their truck at a time. Our offices have trimmed down to a skeleton crew to uphold the social distancing requirement.
We are asking our team members to monitor their health when not at work and to let us know if they are experiencing any symptoms related to Covid-19. If they show symptoms, we will advise them to stay home and not to come in until they are well. Additionally, we are asking customers with a scheduled appointment to identify if anyone in the home is experiencing flu-like symptoms or may have developed medical issues related to the virus. If symptoms are present, we may need to reschedule the appointment for a later time. We have informed our crews if they do show up for an appointment, and a customer is sick, to pack up and come back. We will then reach out and try to reschedule.
We will continue to follow this situation and strive to provide you with all your foundation repair needs. Our goal is to be socially responsible and help stop the spread of the coronavirus, Keep our customers and team safe while continuing to provide the very best basement repair services in our industry.
We appreciate your help in working together to keep our employees and you safe, healthy, and happy.
Your Anchored Walls Team.